Fay’s Ship Store

This is my first year at Fay’s after buying a Wellcraft from them and to say that I have been impressed would be an understatement. After my first fill up I found that my boat was not taking fuel, some blockage in the system was causing the gas pump to cut out unless you were just dribbling fuel into it. Rick and the team were right on what turned out to be a difficult problem to solve. This marina is a far cry from the “get in line, we’ll get to it when we get to it” mentality at several other marinas around the lake with the bustling economy. It truly speaks to their character and work ethic that every problem is just as important as the next regardless of size, and every problem has a sense of urgency.

My daughter and I enjoyed a private lesson with Mark. He is an amazing teacher and really gave us the skills and confidence we needed.

I would like to personally recognize Melissa Higgins for her excellent customer service. I had a Hobie Mirage drive that was making an awful squeaking noise. I originally went to REI with no success. I then went back to the Hobie website and saw that Fays was an authorized warranty service center. I emailed and Melissa responded. She asked me to submit a video of my issue. She responded with the possibility of an easy fix. I tried it and it worked! Troubleshooting over email saved me time and money. Thank you Melissa for going the extra mile and genuinely caring about the customer. 

Melissa is the best. It is no surprise that I see a lot of positive comments about her great customer service. She went way above and beyond to get a Hobie Kayak delivered to me on a down day for the store. Took an incredible amount of time to explain all the details and make sure I was completely satisfied with the purchase. Thank you so much for a great experience.