x

Jeff C. May 5, 2022

I would like to personally recognize Melissa Higgins for her excellent customer service. I had a Hobie Mirage drive that was making an awful squeaking noise. I originally went to REI with no success. I then went back to the Hobie website and saw that Fays was an authorized warranty service center. I emailed and Melissa responded. She asked me to submit a video of my issue. She responded with the possibility of an easy fix. I tried it and it worked! Troubleshooting over email saved me time and money. Thank you Melissa for going the extra mile and genuinely caring about the customer. 

Related Posts

How to Win the Title Game

In the state of New Hampshire, you do not have to title your boat. But you do have to [...] READ MORE

Roger Ford

Just bought my first Hobie Kayak, the Outback, from Fay’s Boat Yard. Love the Hobie! And Melissa at Fay’s [...] READ MORE

John Biggins

This is a great yard with an awesome staff I highly recommend. READ MORE

Text Sales!