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Jeff C. May 5, 2022

I would like to personally recognize Melissa Higgins for her excellent customer service. I had a Hobie Mirage drive that was making an awful squeaking noise. I originally went to REI with no success. I then went back to the Hobie website and saw that Fays was an authorized warranty service center. I emailed and Melissa responded. She asked me to submit a video of my issue. She responded with the possibility of an easy fix. I tried it and it worked! Troubleshooting over email saved me time and money. Thank you Melissa for going the extra mile and genuinely caring about the customer. 

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