I would like to personally recognize Melissa Higgins for her excellent customer service. I had a Hobie Mirage drive that was making an awful squeaking noise. I originally went to REI with no success. I then went back to the Hobie website and saw that Fays was an authorized warranty service center. I emailed and Melissa responded. She asked me to submit a video of my issue. She responded with the possibility of an easy fix. I tried it and it worked! Troubleshooting over email saved me time and money. Thank you Melissa for going the extra mile and genuinely caring about the customer.
My daughter and I enjoyed a private lesson with Mark. He is an amazing teacher and really gave us the skills and confidence we needed.
This is my first year at Fay’s after buying a Wellcraft from them and to say that I have been impressed would be an understatement. After my first fill up I found that my boat was not taking fuel, some blockage in the system was causing the gas pump to cut out unless you were just dribbling fuel into it. Rick and the team were right on what turned out to be a difficult problem to solve. This marina is a far cry from the “get in line, we’ll get to it when we get to it” mentality at several other marinas around the lake with the bustling economy. It truly speaks to their character and work ethic that every problem is just as important as the next regardless of size, and every problem has a sense of urgency.
Can’t say enough good things about the experience we had yesterday. We went there to use the boat launch to put our boat in for the first time this season. A gentleman named Tom (not sure if he was an employee or not) helped us get the boat off the trailer and tied to the dock. We haven’t done this process many times before so he definitely helped with my anxiety and was a god-send at that point! Then. the boat wouldn’t start. They were nice enough to let us sit on the dock for hours to try and fix the issue. They even sent out one of their mechanics who spent time trying to help, too. They also let us borrow some tools that we were missing and were very helpful in trying to help us diagnose the issue. We were able to determine it was the fuel pump, which they had in stock, and we replaced it and went on our way. THANK YOU to Rick, Steve, and everyone else for being so generous and understanding! Our crappy day could’ve been a lot worse.
We have been with Fay’s for a few years now. They do a terrific job launching, maintaining and storing our boat.
I cannot say enough good things about Steve, Kyle, and Carla. They are always ready and eager to help you with a smiling face.
I can 100% trust the rack team, Tom, Linda, and the folks at the front desk with all my boating needs; they are always a phone call away from assisting me with any of your boating issues, question.
Tom is very humble, patient, and terrific boating instructor.
Steve, Kyle, and Carla are simply great in managing, maintaining, fixing, launching, storing my boat.
Overall, I am very happy with Fay’s Boat Yard.
I bought a boat from Melissa and all I will say is that she has been absolutely amazing. From start to finish everything was handled well and quick. She was very accommodating to my very demanding requests. I could have not asked for a better service from Fay’s Boat Yard. I would absolutely recommend them and will certainly use them again.
This is our first official ‘season’ at Fays Marina. We have launched there for many years but have not had an opportunity to buy a boat and be allowed to join the slip community at Fays. We cannot say enough about every single person we have dealt with – From Sean in the sales office, to Will and Ralph in service. You have all been most kind and patient as we navigate moving from 18 feet to 36 feet! I joke that we have twice as much to learn about our new to us boat. We are delighted to have Fay’s depth of knowledge about all things boats and their willingness to help us learn and enjoy 2021 on Winni! Thanks again, Colleen & Rick on the “Sew Watt”
Colleen and Rick J.
Absolutely FAY’S BOAT YARD, Inc. is the best. Thumbs up for Fantastic customer service!! Steve and his team go above and beyond Making our boating season phenomenal.
When we started storing our boat in valet at Fay’s, Merrill told me that Steve would take good care of us. He sure has! And then some. Steve, Kyle, and Carla are simply phenomenal. Their knowledge on top of their customer service they provide is top notch. They go above and beyond all the time. It does not go unrecognized. We truly appreciate it.
We’ve been keeping our boat at Fay’s for 20 years. They do a great job, year in and year out. Carla Easter has recently joined the team, headed by Steve, and supported by Kyle. They’re always ready to make repairs, offer suggestions, or just welcome you with a friendly hello as they put your boat in or take it out. Thanks Carla for getting our boat cleaner this spring than it’s ever been.
Fays is a family boat yard. All the employees are great to deal with. The owners are great also!
Rented a boat here on the 5th of July. All staff was very friendly and helpful. Highly recommend going through these guys for your boat rentals!